Customer Support Overview
PDSI offers our customers extensive technical support and resources 24 hours a day to help them achieve full benefit from the TeleStaff solution. With over two decades of offering technical support services to our customers, we have developed a number of state-of-the-art tools and systems that help you maximize your solution.
Our technical support and resources include the following
Online self-help support
- Obtain express updates, latest product news, product documents, commonly asked questions (FAQs), ticket submission and discussion forums are some of the resources available in online self-help.
Phone support
- Speak to a support representatives Monday through Friday 6:00 a.m. to 6:00 p.m. Pacific Time. After hours assistance is also available for Priority 1 (critical problems). If you are a customer and need technical support, please call (866) 324-1598
Web-based remote support
- Take advantage of our web-based desktop sharing tools allowing our support representatives to remotely view, diagnose and resolve our customer's issue efficiently and effectively
User Group Conferences
- Be a part of the largest public safety scheduling conference in the industry, and network with TeleStaff User community
If you are a customer and need to register for a login to access online self-help support or online tickets, please email or call Customer Account Management at (800) 850-7374.