Responding to calls demands a staffed and ready workforce
For 911 Dispatch centers, TeleStaff reduces the scheduling workload by automating staffing and the delivery of communications, as well as streamlines routine workflow and interactions among employees and supervisors. The result is increased efficiency, greater productivity and reduced operational costs.
Here are some of the ways various personnel levels within Dispatch rely TeleStaff:
Dispatchers
- Receive and respond to scheduling notifications and other work communications by telephone, cell, pager, e-mail, Internet and client PC
- Check their schedules and find out where they are working through self-service access points such as telephone, cell, Internet or client PC
- Sign-up for overtime
- Sign-up for extra-duty employment
- Request time-off and leave
- Conduct shift trades
- Review payroll data and accrual balances
- Update their own personal profile based on security
Dispatch supervisors
- Automatically align staffing demands with employee availability, qualifications and regulatory constraints
- Generate and send schedule-driven notifications and communications to a telephone, cell, pager or e-mail automatically linking work assignment information for immediate employee response
- Create and maintain an unlimited number of schedules, shifts and rotating positions
- Manage daily operations with real-time rosters
- Manage time-off requests
- Monitor staffing levels
- Automatically alert you by way of real-time alarms when staffing levels fall below pre-determined requirements
- Find replacement personnel
- Track training and certifications
- Deploy personnel for emergency recall or mutual aid
- Account for, locate and contact all staff at any given time
- Finalize pay sheets for payroll
- Ensure policy enforcement and union compliance
- Run reports for greater insight into operations
TeleStaff is the most efficient way to schedule and communicate to your workforce while delivering the bottom line results you need.