Aimed at implementing sooner, with expert guidance each step of the way, for a quicker return-on-investment
Our team of implementation and technical support professionals are experts who recognize that implementing, deploying and maintaining a new technology solution across an organization requires balancing many factors. Public safety is often faced with time, budget and resource constraints. With this in mind, PDSI's implementation, training and support efforts are tailored to meet your needs.
The Accelerated Deployment Plan focuses on two phases:
Deployment (Phase I) - Focuses on rolling out a uniquely tailored TeleStaff solution to a client organization's workforce within 90 days from project kick-off. Once deployed, end users will be able to accomplish many routine tasks more easily including the ability to check their schedules through the Internet or touch tone phone; they can sign up to work special events or off-duty details, request time-off; and receive and respond to emergency notifications. Additionally, personnel responsible for employee scheduling will have the ability to access rosters, automate routine supervisory tasks, identify and contact employees meeting specific needs, run management reports and conduct emergency recall.The power of Deployment is that it puts TeleStaff in the hand of end users in just 90 days or less resulting in significant time savings due to simply centralizing staffing and eliminating paper-based manual processes.
Advanced Configuration (Phase II) - This second part of the implementation process focuses on building upon the functionality initially rolled out and will add more of TeleStaff's intelligent staffing capabilities for the organization's group of scheduling personnel. This functionality includes some of TeleStaff's sophisticated features that require dynamic rules technology generally used by a much smaller group of staffing or management-level personnel within an entire organization. The phased implementation helps organizations to deploy the system in a more logical, step-by-step manner that better matches overall business objectives and increases employee buy-in.
Each step of the way, our Business Solutions Group offers:
- Guidance throughout the entire implementation process from deployment to technical support
- Collaboration with your project staff to understand scheduling needs, goals, objectives and timeframes
- Experienced consultants who offer best practices and thorough understanding of the TeleStaff solution
- Accelerated implementation for earlier return on investment
- A proven, step-by-step approach with built in flexibility for easier organizational transition
- Timely shift of product use to end users
- Training and product education services
- Internal marketing support to build awareness of the TeleStaff solution
Technical Support: Our Technical Support Team is available when you need them the most - whether it is during implementation, training, and of course, once live and in production with TeleStaff. Our team has the tools, resources and expertise to assist you by phone, e-mail or over the Web. Plus, PDSI offers an entire online customer support area with many self-service capabilities to expedite the support of your TeleStaff solution.
TeleStaff is the most efficient way to schedule and communicate to your workforce while delivering the bottom line results you need.